Accessing Your Parking Pass via SpotHero

If your ticket delivery link opened a SpotHero parking pass, this article will walk you through exactly how to view and use it. SpotHero passes can look a little different depending on the location, but the steps below will ensure you’re ready to park without issues.

1. Open Your Parking Pass Link

For SpotHero deliveries, you won’t receive a separate email from SpotHero.

• Your parking pass is accessed using the delivery link sent to you.

• Click that link to open the SpotHero parking pass in your mobile browser or the SpotHero app.

If the link loads the parking details, you’re in the right place.

2. Confirm Your Reservation Details

Once your pass is open, take a moment to review:

• Parking location and address

• Allowed entry and exit times

• Any special parking instructions

Do not change the entry or exit times. These are set by the parking facility and changing them could prevent entry.

3. Check Whether a License Plate Is Required

Some SpotHero passes are enforced using license plate verification instead of a barcode.

• If prompted, enter the exact license plate number for the vehicle you’ll be driving.

• This step is required for access and helps prevent towing or onsite issues.

If no license plate is requested, your pass will use a different validation method.

4. Use Your Pass When You Arrive

SpotHero passes are validated in one of two ways — you’ll only receive one, and both are fully accepted:

• License Plate–Validated Pass

  • Parking attendants or automated systems verify your plate.

  • No scanning is needed if your plate information is correct.

• QR Code Pass

  • A QR code appears directly on your parking pass.

  • Scan it from your phone upon arrival.

You can use your pass directly from your mobile device — printing is optional.

Helpful Reminders

• Selecting “Request Cancellation” within SpotHero does not cancel your order.

• Any cancellation questions or concerns should be directed to our support team, not SpotHero.

• Always review the parking instructions before heading to the location.

Need Assistance?

If you’re unable to open your pass, add vehicle details, or have questions about using it at the location, reach out via live chat. We’re happy to help make sure everything goes smoothly.