Accessing Your Tickets from FIFA

Modified on Tue, 2 Dec at 3:21 PM

If your tickets were delivered through FIFA, you’ll need to accept the transfer and view them in the FIFA mobile app. Here’s how to locate and access your tickets:

1. Check for the Transfer Email

FIFA will send an email indicating that tickets have been transferred to you.
Open the email and follow the instructions provided to begin accessing your tickets.

Can’t find the email?

Search your inbox for FIFA, ticket transfer, or the event name.
Check your spam or junk folders.
Still don’t see it? Download the FIFA Official App from the App Store or Google Play and continue with the next steps.
You can also sign in directly through the FIFA website.

2. Sign In or Create a FIFA Account

Use the same email address you used when placing your order.

Already have a FIFA/team account?
Log in with your credentials. Forgot your password? Tap Forgot Password? to reset it.
New to FIFA?
Open the app, tap the profile icon, and select Sign Up.
FIFA will send a verification code to your email — enter the code to complete setup.

3. Locate Your Tickets

Once signed in:

Tap More in the bottom-right corner.
Select the Tickets menu.
Choose Explore Details, followed by Resell/Exchange Now under the ticket options.
You may be asked to enter a verification code — follow the prompts.

After completing verification, go to My Tickets to view your upcoming events.

4. Add to Your Digital Wallet

Select Add to Apple Wallet or the Android equivalent when available.
Wallet storage helps ensure smooth entry even with limited internet connectivity.

Don’t see an Add to Wallet option?
You can still show your tickets directly from the FIFA app.

Need help finding or claiming your tickets?
Chat with our team—we’ll help you review your options before placing a new order.