Can You Cancel or Refund My Order?

Why All Sales Are Final

When you selected tickets from the Provider’s resale marketplace, the Provider then confirmed your order and the tickets were removed from a third-party reseller’s inventory (which Tickets‑Center does not own or control). For this reason, all sales are final and orders can’t be changed or canceled (except as required to comply with applicable law).

• Orders cannot be changed, modified, or canceled after confirmation.
• Most tickets are non-refundable; Tickets-Center does not accept returns or offer resale services. 
• You’re entering a binding agreement with the reseller at checkout.
• While resale on Tickets-Center isn’t available, you may choose to list your tickets on a trusted resale marketplace.

This real-time system gives fans access to premium and sold-out events—but it also means all orders are final, which is standard across the industry.

 The Provider: We collaborate with a third-party platform provider (the “Provider”) that executes orders and coordinates ticket delivery with its network of licensed third-party resellers. 

When Refunds Are Issued

Your order is covered by TicketSafe Protection. A full refund will be provided if:

• The event is canceled, not postponed or rescheduled (except as required to comply with applicable law).

• We must cancel your order for any reason.

• Tickets you receive do not match your order and an appropriate replacement can’t be offered.

If one of these situations applies, contact us directly. In some cases, the Provider may issue store credit as an alternative.

Can’t Attend? Here’s What You Can Do

Even if refunds aren’t available for changed plans, you still have options:

• Resell your tickets on a trusted resale platform such as Lysted.

• Transfer them to someone you trust—most digital tickets can be forwarded quickly and securely.

• Check your ticket insurance—if you purchased third-party coverage through Allianz, review your policy to see if your situation qualifies for reimbursement.

Still have questions?
Start a live chat with our team—we’ll review your situation and help you understand all available options for your order.