Why Was My Order Cancelled?

Common Reasons for Cancellation

While cancellations are rare, they can happen for a few reasons:

• Event Cancellation – If the event itself is called off by the venue or organizer.

• Venue or Event Changes – Major changes, such as a new venue or seating reconfiguration, that significantly impact your tickets.

• Reseller Issue – In rare cases, a reseller may encounter a listing error or sudden ticket unavailability.

You’re Protected by TicketSafe Protection

If your order is cancelled, you’re fully covered:

• You’ll receive a full refund, including service fees.

• Refunds are processed automatically — no action is required on your part.

• You’ll receive an email confirmation once your refund has been issued.

Need Help With a Specific Order?

Start a live chat and our team will review your cancellation details and assist further.